HFG Focus GroupsHFG Focus Groups
Guide to Performance Standards for Instructors of Crew Resource Management (CRM) Training in Commercial Aviation
Guide to Performance Standards for Instructors of Crew Resource Management (CRM) Training in Commercial Aviation
Dr. Philip M. Smith & Capt. Jeremy Butler Royal, Aeronautical Society Human Factors Group. Tony Hines, MBE, UK Aviation Training Association
How to Obtain a Copy of the Guide
The final version of this document is now available and an overview is provided below. To download the Guide as a 7MB .PDF file, please complete and submit the visitor request form. (This is used for no other purpose than to allow us to notify you of revisions or related developments in future.) Read the overview and when you want the Guide, select the "Download" button.
AFG Download Request Form
Crew Resource Management training (CRM) was introduced by the CAA (AIC 143/1993 (Pink 90)) in 1993 for the practical application of Flight Deck Management techniques. This was reinforced in 1995 (AIC 37/1995 (Pink 110)) for recurrent training.
Among the key elements in the successful application of Human Factors and CRM in flight operations are: 1) the competency of the instructors who prepare and deliver the training to flight crews; and 2) the eventual total integration of proficient instruction of CRM into all aspects of crew training. This Guide therefore is relevant to all trainers.
There is evidence, which is of concern to the regulatory authority, that standards of CRM instruction vary widely between and within organizations providing CRM training. In order for flight crews to benefit from instruction in CRM, and thereby to satisfy the aspirations of the regulator, it is of paramount importance that standards of competence for instructors are well-defined and consistently applied. Otherwise, crews' understanding and acceptance of the concepts will be variable and incomplete, and they will be unable to apply them.
The purpose of the Performance Standards guidelines is to establish industry standards for trainer performance in relation to CRM. It gives guidance and information to operators, providers of CRM training and CRM instructors, on the necessary standards of competence, as well as on how to achieve these standards.
There are two Parts to the Guide: Part 1 outlines the overall architecture of the Guide, explaining the competency profiles and how they were derived. It describes what should be achieved by prospective instructors of CRM to satisfy the competency standards. Part 1 is directed towards those people who wish to understand the overall concepts but not necessarily the detail.
Part 2 describes the detailed Performance and Knowledge requirements for instructor competence in 3 instructional contexts. Part 2 is a 'living' document which is intended to be amended and amplified as experience of its use is gained within the industry. It is intended to be used in conjunction with Part 1 as a framework for standardization, by specialists responsible for Human Factors and CRM training, including assessors of instructors, instructors and trainee instructors.
This Guide has been researched by the Human Factors Group of the Royal Aeronautical Society (RAeS) in concert with the Aviation Training Association (ATA) and the UK Civil Aviation Authority (CAA) and in consultation with the industry. It was part-funded by the Department for Education and Employment and the CAA and represents a consensus view by industry of the standards required. The product of a 2-year research programme which included two industry workshops, the Guide is supported and recommended by the CAA Safety Regulation Group (SRG) as an advisory document.
Print Version - Availability
The Guide can be obtained in hardcopy form directly from the printer
at:
Riverprint Limited, Unit 9 Riverside Park, Famham, Surrey, GU9
7UG
Tel: 01252-722771/Fax: 01252-7336331