>From a personal viewpoint, thank-you for raising the group's awareness of
the problem you've raised. Yes, there's much that can be done, but it
extends beyond CRM from the "operative" crewmembers' point of view if
effective solutions to the problem are to be implemented.
The safety issues you raise are tremendously important, but need to be
looked at from the "holistic" point of view about what's being done to
ensure maximization of safety in the air transportation system. CRM's only
part of it, and until we get ALL contracting States to the Chicago
Convention to overcome their lethargy and address their responsibilities to
implement effective air-safety policies (government), procedures
(regulatory-driven), and effective management (regulatory-oversight
practices) to counter the Reason generic general failure types then we won't
succeed, and will probably continue to encounter problems such as Renee did.
Again, Mike, I deplore the fact that your wife became a victim of "universal
system lethargy" in respect of proper safety-assurance by contracting
States.
Perhaps the delegates to all of the ICAO Conferences (1997 Montreal
Directors General of Civil Aviation, and the current Montreal [32nd?]
Assembly, at which the Global Oversight Program [renamed the Universal
Oversight Program] ) could become motivated to ACTUALLY do something to when
they get home and get their government's to finally get off their arse(s) to
DO SOMETHING positive!!!!!! Sadly, in a majority of cases, it seems that
this is an "impossible dream" (just ask someone who works as an FOI for a
thirld-world regulator and doesn't get to go to any of the
conferences.........the "notionally untrained" management does,
however.......great opportunity for a bout of "duty-free shopping" and a bit
of "sightseeing" too!!! ).
Anyway, until airlines are made to assume FULL responsibility for their
activities, and safety oversight becomes "transparent" (i.e., the airline's
activities become the subject of public scrutiny), the situation will remain
unchanged.
Over to the group for comment.
Phil R.
-----Original Message-----
From: Mike Sheffer <msheffer_at_jpc.com>
To: crm-devel_at_db.erau.edu <crm-devel_at_db.erau.edu>
Date: Tuesday, September 22, 1998 8:24 PM
Subject: Re: Inflight violence
>
>Dear Neil,
>
> Now that the discussion has died down a bit, I'd like to add some
>observations of my own. I think that there were good points raised
>on all sides of the issue. From the volume of responses, it seems that
>there is a good deal of interest in the subject.
>The questions that I'd like to pose to the group are these:
>What can be done from the standpoint of CRM to address the problem?
>Is there enought motivation to do the research required to find answers?
>If some solutions do come from research, how would they be applied
>effectively?
> I have been beating the political and judicial drums in order to stir
>up awareness, with some success. I fear that without some input from the
>professional aviation community, those gyrations will soon fade from the
>short attention span of politicians and the flying public as well.
> I'd like to know exactly what ya'll think would work. Maybe together
>we can come up with a set of workable solutions that everyone can live
>with.
> I'll go back to the sidelines now, and get out of your way. Thanks!
> Mike
>
>