I`m also very intersted in your presentation of "CRM-costs".
Regarding your offer to copy the "Dryden"-Video, I would really appreciate
if you could do that for me.
I`m using European VHS-Standard, I`m not sure if you can make a copy for
this system.
Please contact me for details of shipping and payment.
Thanks in advance!
Martin Pletzer
CRM-Training-Coordinator
Tyrolean Airways, Austria
m.pletzer_at_aon.at