Further to your comments re Prof Reason's ""hemorrhage of
dollars"............
"Defects are not free. Somebody makes them, and gets paid for making them".
(W. Edwards Deming)
Regards, Phil R
-----Original Message-----
From: CRMDEEN_at_aol.com <CRMDEEN_at_aol.com>
To: crm-devel_at_db.erau.edu <crm-devel_at_db.erau.edu>
Date: Thursday, September 17, 1998 11:27 PM
Subject: economic impact
>
>To help Joe out with his "cost" investigation, does anyone happen to
remember
>if Prof Reason mentioned any numbers during his address to the 9th
Symposium?
>
>I remember he mentioned the "hemmorage of dollars" being lost due to
>ineffective sorties and poor organizational processes. When an aircraft
>aborts a flight due to a mechanical error, and that error could have been
>adverted by better maintnence practices, the company must "re-do" the
sortie;
>hence lost revenue.
>
>I'm sure within any industry, there could be research data on the cost of
>"defective merchandise being returned" or "repeated travel to repeat a
repair
>order", etc.
>
>While we are trying to measure CRM effectiveness by observing "error
>reduction", could we also be looking to the cost, or savings, of "efficient
>flight operations"? Prof Reason talked to this, but did we listen?
>
>Just a thought for Joe Rizzuto.
>Good Luck
>
>Greg Deen
>Raytheon
>
>