I remember he mentioned the "hemmorage of dollars" being lost due to
ineffective sorties and poor organizational processes. When an aircraft
aborts a flight due to a mechanical error, and that error could have been
adverted by better maintnence practices, the company must "re-do" the sortie;
hence lost revenue.
I'm sure within any industry, there could be research data on the cost of
"defective merchandise being returned" or "repeated travel to repeat a repair
order", etc.
While we are trying to measure CRM effectiveness by observing "error
reduction", could we also be looking to the cost, or savings, of "efficient
flight operations"? Prof Reason talked to this, but did we listen?
Just a thought for Joe Rizzuto.
Good Luck
Greg Deen
Raytheon