Yes indeed. I would like to have some rage training. I feel I have personally
been lacking in that area for a long time and I won't be happy until I can
make a pax really angry and maybe take a swing at me on a regular basis. Then
I will have the poor guy arrested. That will be the last time he ever thinks
about asking for two bags of peanuts again from the FAs who are busy with the
non-revs. I hate those type of me-me-me passengers -- I wish they would go
somewhere else, and take their crying kids with them. ;-> (I am kidding...!!!)
Seriously, you are right Gerry.
Thanks, Brian.
Gerry Joering wrote:
>
> Every airline has had some incident gone bad. If you are doing joint
> training with pilots and flight attendants these incidents provide a
> fertile ground to till. The discussions that result reveal some strongly
> held opinions in each group about issues like "support", "FAR's",
> "procedures", "apologies", etc. This is topic that really gets people
> going.
>
> Gerry
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