Rage Training
Gerry Joering (Gerry_Joering_at_CompuServe.COM)
Thu, 17 Sep 1998 13:15:09 -0400
Every airline has had some incident gone bad. If you are doing joint
training with pilots and flight attendants these incidents provide a
fertile ground to till. The discussions that result reveal some strongly
held opinions in each group about issues like "support", "FAR's",
"procedures", "apologies", etc. This is topic that really gets people
going.
Gerry