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From: Riddely_at_aol.com
Return-path: <Riddely_at_aol.com>
To: DZTOPS_at_aol.com
Subject: Re: Outstanding customer service = airline safety.
Date: Thu, 17 Sep 1998 08:21:39 EDT
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DZ-
The same could be said about any and every other occupational field. Until we
replace humans with robots, there will be attitude issues.... "Prima donna
complex" I think is a rather harsh, judgmental term. I'm sure if you asked
the F/As you would hear things like "obnoxious, arrogant passengers" and
"snotty passengers" etc etc. Where does this lead us? Merely into a name-
calling contest, rather than to a constructive dialogue. (Besides, it's easy
to sit and throw tomatoes when you are comfortably ensconced in an office,
away from the fray.). I won't even pursue here the undercurrent of disdain
for a field that has traditionally been female (or presumed-to-be-gay
males)....though it is food for thought.
I will say again that I agree with the previous post-er who wrote about the
current "I am the customer therefore I am ALWAYS right" attitude of
passengers. Perhaps with our and other cultures there is indeed also an
attitude of F/As being "servants". I'm not sure "education" about medical
effects of alcohol means much at all to pax with these attitudes.
I think, as Mike and Renee's story points out, this IS a serious issue worthy
of consideration...it will not go away, and as more and more people fly, it
will continue to grow. Flying is not the romantic travel adventure it may
once have been; now, it is merely an aerial Greyhound service, with all the
attendant HF issues.
Pam Munro
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