Re: Outstanding customer service = airline safety.

Steve Phillips (s.phillips_at_eagle.fste.ac.cowan.edu.au)
Thu, 17 Sep 1998 12:59:05 -0700


Pam,
I agree with most of what you say however, there are a lot of
non-muslim
passengers who elect to fly airlines such as Royal Brunei etc which do
not serve any alcohol beverages at all. So perhaps with a full range
of
free non-alcoholic beverages there would be less resistance. Even from
hardened drinkers like myself. It seems to me the urge to drink is not
as
great in the average drinker as the urge to smoke is in the average
smoker!!
Maybe a campaign highlighting the dangers of dehydration inflight and
the
detrimental effect of alcohol would be a starting point.

Stephen J. Phillips
Lecturer (Aviation)
School of Engineering and Mathematics
Edith Cowan University
Mt Lawley
PERTH 6050
WESTERN AUSTRALIA
Ph 08 9370 6680
From: Riddely_at_aol.com, on 9/16/98 11:31 PM:

Kerry,

I guess by' profiling' I meant something akin to the yellow/red carding of pax
some carriers are already doing; somehow keeping track of a troublesome
passenger and "flagging" them on future flights.

I couldn't agree more about the alcohol...but, as someone mentioned in an
earlier posting, passengers have become very insistent, and in some cases
militant, about what they consider to be their "rights" as consumers, and i
think banning alcohol will actually be much harder to do than was banning
smoking on flights. With cigarettes you have a visible hazard to others, ie ,
the smoke (tho many ardent pro-smoking advocates insist that is not a hazard
at all)... with drinking, you run into those who say that it affects no one
but the drinker...Clearly, as in Renee's case and others, this is not so.

As for security guards on flights, I would hate to think we had come to that,
but alas I fear you may be right, and it may not be all that far off.

Pam