I would but, I am afraid to now. It was not an insult to FAs, it was more a
corporate culture issue.
The point was, through education and training, an FA could be better equipped
to handle issues before they escalate into something that neither one of us
wants to see. Unfortunately, the FA has the most contact with the end
product, the passenger. After the pax has been on hold for a reservation,
treated poorly when the res was made, had to wait in a long line at the
check-in counter with rude service, etc. -- All these built up frustrations
manifest themselves when the pax finds himself on the aircraft, full of
energy, anger and anxiety.
Through proper training the FA could potentially make an unreasonable pax a
loyal reasonable customer rather than a potential terrorist in-flight. Anyone
has the ability to snap given the right circumstances, again look at road-rage.
I believe for the most part FAs do an excellent job, but there are some that
confuse authority as related to flight safety and issues as related to
customer service. This mix could be very serious resulting in injuries,
deaths, flight diversions, and worst.
I could go into detail if you wish, but, I think you probably are familiar
with various scenarios.
BB
Riddely_at_aol.com wrote:
>
> "Some Flight Attendants are clearly confused in their dual roles. One may
> look at the FA culture and demographics to understand this concept."
>
> To the post-er of this reply, would you care to define what you mean by the FA
> culture and demographics more specifically?
>
> Pam Munro
> RIvier College
-- ****************************************************************************** AIRJET AIRLINE WORLD NEWSú SUBSCRIBE via web site: http://home.att.net/~airjet/ SUBSCRIBE via E-Mail: SUBSCRIBE Command must be in the message BODY. mailto:airjet-airline-world-news-request_at_List-Server.net COMMENTS via E-Mail: mailto:AirJet_at_att.Net?subject=AIRJET:COMMENTS AIRJET AIRLINE WORLD NEWS ARCHIVES: http://www.liszt.com/read/airjet/ This is a FREE service provided by AirJetú 1998. ******************************************************************************