Re: Cost of Developing a CRM course/ Cultural aspects Asian culture

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Thanks Steve,

Yes, UoT has some really good information, particularly the one titled =
"Cultural Issues in Crew Resource Management Training (Bob Helmreich & =
Ashleigh Merritt). The "Flight Management Attitudes Questionnaire 2.0 =
(International)" also provides some good guidance on the issue.

Ben may like to refer to these also as a starting point for his project. =
As for Ben's statement to the group, "I do not however have any idea on =
the cost of such an operation" (implementing a CRM course for a =
simulated Japanese Regional Airline), unfortunately Ben, it's not an =
easy one to answer, and rather like "how long is a piece of string?". =
You really need to establish the "baseline", i.e., what's the starting =
level of CRM awareness etc. of the simulated group, then you can go from =
there. As suggested above, the FMAQ 2.0 (International) could perhaps be =
used to establish the baseline of attitudes, then you have at least a =
defined point from which to develop your programme. Maybe Ashleigh or =
Bob can comment further?

Regards to all,

Phil R.

-----Original Message-----
From: Steven Mayes <reno_at_telepath.com>
To: crm-devel_at_db.erau.edu <crm-devel_at_db.erau.edu>
Date: Wednesday, September 16, 1998 6:30 AM
Subject: Re: Cost of Developing a CRM course/ Cultural aspects Asian =
culture
=20
=20
Phillip, search the web for "Crew Resource Management" and look for =
articles from Robert L. Helmreich at the University of Texas. I've seen =
a lot out there on cultural issues.
=20
Steve Mayes
smayes_at_ou.edu
reno_at_telepath.com
=20
----------
> From: Philip M Robertson <philrob_at_writeme.com>
> To: crm-devel_at_db.erau.edu
> Subject: Re: Cost of Developing a CRM course/ Cultural aspects =
Asian culture
> Date: Tuesday, September 15, 1998 11:09 AM
>=20
>=20
> Ben, a really good starting point would be for you to take a look =
at G.
> Hofstede's work. Try to get a copy of the article "Cultivating =
Safety"
> (Flight International 24-30 August 1994) then go from there. A =
really good
> book on the issue of C-C is "Cross-cultural Work Groups" by =
Granose & Oskamp
> (Claremont Symposium on Applied Social Psychology -Sage =
Publications). you
> can order it through Amazon at:
>=20
> http://www.amazon.com
>=20
> Hope this helps, and good luck with your project.
>=20
> Regards, Phil R
>=20
> -----Original Message-----
> From: Ben Chambers <Ben_Chambers_at_bigpond.com>
> To: crm-devel_at_db.erau.edu <crm-devel_at_db.erau.edu>
> Date: Tuesday, September 15, 1998 6:10 PM
> Subject: Cost of Developing a CRM course/ Cultural aspects Asian =
culture
>=20
>=20
> >
> >Dear CRMers,
> >
> >My name is Benjamin Chambers. I am a University Student at the
> >University of Newcastle, AUSTRALIA. I am current studying CRM and =
the
> >wider area, Human Factors. I have being tasked with developing a =
CRM
> >course for a simulated Japanese Regional Airline. My question is =
based
> >in two parts initially I am trouble at the expense of this =
operation. It
> >is assumed from the question that no CRM program is in place and =
from
> >scratch I am to develop the program. I do not however have any =
idea on
> >the cost of such an operation.
> >
> >The scenario is based on a total employee population of 835. The =
airline
> >operates B767-200 and B737-203 aircraft.
> >
> >Can anybody help with figures from your own similar sized courses =
or
> >courses that you may have helped develop ? Any help appreciated.
> >
> >
> >
> >My second question is about the significant role that cultural =
aspects
> >will play in development, specifically the Asian culture. My =
particular
> >question refers to how I can take CRM and ensure that it will be
> >effective beyond the borders of the United States. My fear is =
that the
> >course may be rejected and was looking to find information in =
this area
> >from people currently developing CRM in Asian airlines.
> >
> >
> >
>=20

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