Re: Inflight violence
Mike Sheffer (msheffer_at_jpc.com)
Mon, 14 Sep 1998 19:18:22 -0400
Neil C. Krey wrote:
>
> Good Afternoon CRMers -
>
> This thread has been an interesting excursion to the far reaches of
> human behavior as it affects safety in aviation. Mike's anger is clear,
> and justified in my opinion.
>
> Since we are a group of training experts, I would be interested in
> looking at how WE can influence this problem. I think Charlie stated it
> best in his post copied below. This is a team matter that likely
> requires a team solution. On the other hand, much of what Mike is
> discussing relates to criminal and political solutions. These are
> beyond the scope of usual activities, though I would hope these issues
> continue to be discussed in other venues.
>
> Thoughts?
>
> Best regards,
> Neil Krey
>
> neilkrey_at_mail.airmail.net
> http://web2.airmail.net/neilkrey/
>
> -----Original Message-----
> From: owner-crm-devel_at_db.erau.edu [mailto:owner-crm-devel_at_db.erau.edu]On
> Behalf Of Mike Sheffer
> Sent: Monday, September 14, 1998 12:36 PM
> To: crm-devel_at_db.erau.edu
> Subject: Re: Inflight violence
>
> CharlieRU_at_aol.com wrote:
> >
> > Mike,
> > Seems to me that the reduction of unruly passengers in a TEAM
> effort. It
> > begins with the Sky Cap and ends with an arrest. Each peson in the
> passenger
> > handling end of things should be trained in identifying peculiar
> behavior as
> > well as the obvious:drunk or incoherent. Once when flying as a
> passenger, I
> > witnessed the FA give more beers to five unruly young men in order to
> pacify
> > them until landing. These characters had totally disrupted the
> flight. I
> > spoke to the Captain when I deboarded. He was uninformed of the
> problem. I
> > once reported a passenger who boarded the same aircraft I was boarding
> that I
> > had seen fall ofof a bar stool earlier, he could not walk. They
> removed him.
> > My background in military airlift trained us to watch the people who
> are
> > boarding the airplane. Over the years you can spot them. Or at least
> ask
> > them why they have on a raincoat and the sun is out. The young
> trooper had an
> > AK47 he was trying to sneak home.
> > Charlie
> >
> >
> Dear Charlie,
>
> It never ceases to amaze me that some folks just cannot seem to get it
> through their thick skulls how their behavior can affect so many other
> people. I've compiled a database of incidents, and the downright idiotic
> antics are unbelievable.
> I agree that there needs to be a TEAM effort established. If you look
> at the Goals and Objectives of the Skyrage group, (attached) you will
> find that we call for interdiction of impared passengers BEFORE the
> boarding process has begun. This includes anywhere in the airport.
> I was told a story of a man in Philly who was so trashed that he had
> soiled himself in the gate area. Nevertheless, he was allowed to board!
> This attitude of looking the other way really must be addressed. I
> realize that the air carriers are in business, but someone who is so
> inebriated that they cannot function is not only a safety hazard to
> themselves, but the other passengers they encounter. I am sure that
> there are cases where, during an emergency evacuation, drunken
> passengers have not made it out of the aircraft and perhaps even blocked
> useable exits because they were impared.
> Thanks for your input. I'll keep your address on file. If you'd like,
> send me your postal address and I'll mail a couple of "No Skyrage"
> decals for you. You can E-mail me .... msheffer_at_wbtv.com or
> skyrage_at_compuserve.com
> Take care,
> Mike
Neil,
I apologize for venting toward the Judicial side of the issue. Please
understand that I am slowly figuring out what this group is about,
and the unexpectedly far reaching lines of communication that I am
experiencing. There are some human factors (as I am coming to understand
what this means) involved in this particular event. The FAA report has
been filed, but I am not sure if I can openly discuss the actual events
until the case has gone to trial. Suffice it to say that I am confident
that there were some glaring errors made that contributed to the
outcome. As I am entirely out of my field among this group of
professionals, please bear with me. I'm a fast study, and will stay out
of your way for the most part. Thanks, Neil for letting me join in. This
ride gets better each day.
Regards-
Mike