Group and Individual CRM Training

V. Mancuso (vince_mancuso_at_CompuServe.COM)
Sun, 28 Sep 1997 11:46:37 -0400


Dave Writes:

The exceptional athlete in the pilot arena is first strong technically and
second, has the depth of character to be a great leader and knows when to
graciously follow the leadership of others when it serves to enhance a
safer flight operation Vince Mancuso says that," He or she knows what
detracts and what contributes to human performance". Vince please correct
me if that is miss quoted.

" Well Said Dave. The ability to recognize and repond to the conditions
that lead to error is an individual skill in a team setting. "

" A strong athlete knows the value of individual physical training where he
is the one doing the training or working out to make himself strong. In
other words, he knows where he doesn't measure up and where his weaknesses
are and "trains" to be stronger. There is a huge difference between trying
hard and training hard. Guidance from a trainer, (instructor/facilitator)
is invaluable so that we focus on the right areas where we need to be
stronger so that we are not only trying hard but training hard too. The
right instructor/facilitator can make a huge difference in how a pilot or
other crew member relates in a group or team. That is the real value of
individual training. Eventually that person being trained becomes a
trainer them self or at least a great role model when it comes to CRM which
is what I think Vince Mancuso was saying. Again please correct me if that
is not right. "

Of the nearly 1000 hours per year that I spend in the 737 cockpit, about 4
of them are with a trainer in a training device. The line environment
provides outstanding opportunities to learn from other outstanding
professionals. Some of the best personal lessons that I have ever learned
about flying and operating as a team have been with regular line captains
during regular line operations (or during operational fighter missions in
my previous life). Outstanding flying and CRM skills are not the exclusive
domain of the training department. The essence of Doug's "one on one"
training as I understand it is harnessing the lessons learned during the
996 hours per year that I am not in the simulator. I believe that
organizations can institute policies that facilitate this "on the line"
learning. Jim Reason states that fostering "a learning culture" is
integral to safety... I agree. I challenge all the folks on this forum to
think about how they would facilitate the "one on one" learning that
happens beyond the four walls of their training building.

Best Regards,

Vince Mancuso, Ph.D.