>I believe that the 'third wave' of crm will be delivered by the individual
to the individual and
thus be virtually budget neutral.<
Both the Lauber et. al. paper (available on the CRM developers site) on
integrating human factors and resource management as well as the ICAO Human
Factors Digest #10 highlight that the ultimate success is when individual
and small groups hold themselves accountable to a set of expectations. I
agree with Doug.
The CRM industry has a propensity to look for complicated and expensive
"magic training pills" that will build CRM skill when the most effective
and least costly methods are likely to be programs of individual
reinforcement that cost nearly nothing. Imagine if an airline had the
latitude to set a monthly CRM topic and provided some concise supporting
materials to Captains and F/Os that would facilitate the briefing,
debriefing, and discussion of these topics on each rotation.
While there is value in these individual approaches, I believe they should
be a complement to a sound CRM skill-oriented training program. I do not
think that we should ever consider deemphasizing skill-based CRM simulator
training when the training devices are available.
Best Regards,
Vince Mancuso, Ph.D.