How about "If you stick to procedures, you won't make mistakes". (Heard =
from a senior executive of a world airline). That'll catch you for =
certain!!
Despairingly
Bob Upham
-----Original Message-----
From: Major Tony T. Kern, 472-4727 [SMTP:KernTT.DFH.USAFA_at_usafa.af.mil]
Sent: Monday, 22 September 1997 20:25
To: crm-devel_at_db.erau.edu
Subject: re:CRM Phrases
In response to Chris' request for CRM catch phrases I offer the =
following,=20
which I havce heard in various forms from organizational echelons=20
above me (usually from a statistician hired to get money from CRM to=20
something else).
"According to my calculations, the problem doesn't exist."
Militarily yours
Tony Kern
----------------------[Reply - Original Message]----------------------
Sent by:Chris Kriechbaum <kriechc_at_voyager.co.nz>
=20
Hi from down-under,
Things have gone quite, so I thought I would provide some light relief=20
and
throw down the gauntlet to all the CRM trainers out there to come up =
with
some good one liners or phrases that encaptulate some of the principlas=20
of CRM.
Here's one to start:
"If you recieve facts ask for opinions,
If you receive opinions ask for facts"
Go to it!!
Chris Kriechbaum
CRM Co-ordinator
Air New Zealand
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