Re: ACT / CRM in flight manuals

Jack Vyhnalek (jvyhnale_at_us.dhl.com)
Tue, 9 Sep 1997 11:08:31 -0500

Good Morning Everyone,
I'd like to jump into your discussion about where your CRM methodology will live. We decided to
place it in our General Operations Manual (G.O.M.). With a fleet of several aircraft types, and
the concepts of CRM not being aircraft type specific, we chose the G.O.M. because we would
reduce the number of duplicate documents, which eliminates confusion during the revision
process. It also leaves the Aircraft Operating Manual more to the nuts and bolts...

Our carrier feels it is necessary to lay some type of foundation in writing. Two problems exist
when these concepts are taught in training and are not in writing. First, there is more room
for 'Instructor License.' While this could be controlled using outlines, etc., outlines or
curriculum are one step further away from the crewmember. It is therefore one step further from
his/her mind. When the instructor varies from the syllabus the student is not as aware if these
concepts are not in print in the G.O.M. (remember, crewmembers place a lot of validity in the
manual system they are required to know). Second, if the methodology 'Lives' somewhere in an
FAA recognized document, the crewmember places it higher on his/her priority list. As mentioned
in the previous point, it lends validity, or maybe more correctly, adds emphasis.

We gleaned these points from other larger carriers that have also placed these concepts in their
manuals.
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Name: Jack Vyhnalek, AQP Program Coordinator
DHL Airways, Inc.
E-mail: Jack Vyhnalek <jvyhnale_at_us.dhl.com>
Date: 09/09/97
Time: 11:08:32
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