Looking for new area's where CRM principles need to be applied, is not the
same as declaring victory over previous issues.
Their is no need to drop previous issues. But their is a need to move on to
some new issues, tackling problems that exist now and that are very important.
Checklist design is one example.
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>Why is everone moving on when there is an amazing amout of work to be done
>in the CRM world. Has victory been declared based on empirically marginal
>data and a new target chosen before anyone finds out? Almost sounds like a
>Vietnam era press conference.
>
>John
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Andre Berger
aberger_at_club.innet.be
http://www.publisite.be/BAS