Re: A CRM victory?

Reid Fairburn (cr_king_at_cr_king.seanet.com)
Fri, 27 Sep 1996 17:16:14 -0700 (PDT)

At 02:04 PM 9/27/96 -0800, you wrote:
>>>>>>>>>>>>>> John Wise wrote <<<<<<<<<<<<<<
>>>Why is everone moving on when there is an amazing amout of work to be done
>>>in the CRM world. Has victory been declared based on empirically marginal
>>>data and a new target chosen before anyone finds out? Almost sounds like a
>>>Vietnam era press conference.
><<<<<<<<<<<<<< end snip >>>>>>>>>>>>>>>
>
>>>>>>>>>>>>>>>>> Reid Fairburn wrote <<<<<<<<<<<<<
>> ==========John: I think that the use of CRM principals in the
>>cockpit is in fact going to revolve around the use of the checklist. In
>>abnormal situations where things can get hectic very fast...CRM is most
>>important. All abnormals use some sort of checklist to get the ball
>>rolling. Therefore, it is important to design the checklists correctly for
>>use in a CRM situation. One for all and all for one kind of a situation...
><<<<<<<<<<<<< end snip >>>>>>>>>>>>>>>>>
>
>My point (cleaverly hidden by my fantastic writing skills - or lack
>thereof) was that how does anyone know whether any success has been
>occurred after "person-centuries" of CRM training. People are running
>around pushing this approach or that approach without any evidence that any
>of it is having any affect.

====I think the benefits are so clear to a pilot who has experienced the
"dictator" or "shutup and answer when asked" type of co-ordination that
fooling around with measuring sticks could be a waste of time. I think
there have been some pilots who have been using good CRM techniques for
years and to these pilots the benefit of the current classes might be
questionable. But in the severe cases mentioned above...the answers are
like night and day. First officers will have the data you want.

A good way to get some feed back on the effectiveness might be to run a
little survey on the Bluecoat, asking the first officers how they feel the
training programs are going and if they have seen any changes in the cockpit
as a result of the CRM programs. I think the FO would be the most likely
ones to really note the differences.
>
>I have deep reservations about the underpinnings of empirical support
>offered for the effectiveness of what has been done to date. And if one
>cannot measure the results in an sound way - then perhaps developing valid
>measures is where we should be spending our resources.

=====valid measures are hard to come by I think...either because pilots
would not like to talk about failures or the fact that they may not have
changed their old habits. If something happened and it was influenced by
improved cooridination in the cockpit I am sure pilots would let that be
known if asked. Interesting subject!

Reid Fairburn
Creative Kingdom, Inc.
cr_king_at_cr_king.seanet.com
206-946-4815