Organizational Implementation of CRM-Training

Martin Pletzer (m.pletzer_at_aon.at)
Mon, 26 Oct 1998 13:29:53 +0100


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CRM=B4ers,

I am working for a european regional airline as =
CRM-Training-Coordinator. We are operating a fleet of about 30 aircraft =
(3 fleets, turbo-props and jets) with approx. 240 pilots and 210 flight =
attendants. As we are about to re-design our CRM-Training-Department to =
meet future requirements, I am looking for comparison data about the =
organizational incorporation of CRM-training into the company structure =
of a regional airline.
I would appreciate to get as much data as possible regarding the =
following questions:
1.. How is your CRM-Training-Department organized (organizational =
structure, connections to other departments,...)?
2.. How many CRM-Coordinators/facilitators do you have and how do =
you train them (full-time/part-time trainers, payment,...)?
3.. What kind of "scheduled" CRM-Trainings do you supply, what =
duration and intervals?
4.. Is your CRM-Training-Department part of an "Accident Prevention =
Program"? If yes, how is this program organized and how is "CRM" =
involved?
5.. Who designs your training programs ("In-House" or =
"Outsourcing")?
Any other information about the organization of a =
CRM-Training-Department, which is not covered by the above questions, is =
- of course - also appreciated !
Be assured, all collected data will be used anonymously and for the sole =
purpose of optimizing our own CRM-Department.

Thank you very much for your help in advance!

Martin Pletzer
Austria
m.pletzer_at_aon.at

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CRM´ers,
 
I am working for a european regional = airline as=20 CRM-Training-Coordinator. We are operating a fleet of about 30 aircraft = (3=20 fleets, turbo-props and jets) with approx. 240 pilots and 210 flight=20 attendants.  As we are about to re-design our = CRM-Training-Department to=20 meet future requirements, I am looking for comparison data about the=20 organizational incorporation of CRM-training into the company structure = of a=20 regional airline.
I would = appreciate to get as=20 much data as possible regarding the following questions:
  1. How is your = CRM-Training-Department organized=20 (organizational structure, connections to other=20 departments,...)?
  2. How many = CRM-Coordinators/facilitators do you=20 have and how do you train them (full-time/part-time trainers,=20 payment,...)?
  3. What kind=20 of "scheduled" CRM-Trainings do you supply, what duration = and=20 intervals?
  4. Is your CRM-Training-Department = part of an=20 "Accident Prevention Program"?  If yes, how is this = program=20 organized and how is "CRM" involved?
  5. Who designs your training = programs=20 ("In-House" or "Outsourcing")?
Any other information about the = organization of=20 a CRM-Training-Department, which is not covered by the above questions, = is - of=20 course - also appreciated !
Be assured, all collected data will = be used=20 anonymously and for the sole purpose of optimizing our own=20 CRM-Department.
 
Thank you very much for your help in = advance!
 
Martin Pletzer
Austria
m.pletzer_at_aon.at
=

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