Arnie
CR>----------
CR>> From: Willett, Brian <BWillett_at_cessna.textron.com>
CR>> To: crm-devel_at_db.erau.edu
CR>> Subject: Cessna's CRM Program
CR>> Date: MiIrcoles 30 de Septiembre de 1998 07:22 PM
CR>>
CR>>
CR>> Hello all,
CR>> I feel very lucky to find this group -- the timing is perfect. I
am
CR>> organizing/developing a CRM program for our department and could really
CR>use
CR>> some help/guidance.
CR>> Our department consists of over 40 pilots (all with ATPs) with an
CR>> average of 6,000 hours of flight experience. Our job is somewhat unique.
CR>> Organized under the Marketing department for Cessna Aircraft Company, my
CR>> department provides demonstrations to potential customers in every model
CR>of
CR>> Citation Business Jets (and there currently are six), world-wide.
CR>> We conduct two types of demonstrations. First is the "Executive
CR>> Demonstration" for a company's CEO/Management -- two Cessna pilots flying
CR>as
CR>> a crew (Captain, Co-Captain) on a local "round-robin", or a trip of the
CR>> customer's choosing. Secondly, and more challenging, is the "Pilot
CR>> Demonstration." In a pilot demonstration we will put the potential
CR>> customer/pilot in the left seat and let him fly the aircraft from
CR>start-up
CR>> to shut-down. Pilot experience for these Pilot Demonstrations are as
CR>varied
CR>> as there are pilots. It is not unheard of to find yourself in the
CR>cockpit
CR>> with a 300 hour Bonanza pilot you just met, on his first jet ride. It is
CR>> also entirely possible, that he can not even spell CRM, let alone know
CR>its
CR>> principles. Oh, since we do demonstrations worldwide, English may not be
CR>his
CR>> primary language.
CR>>
CR>> Question #1: Could you recommend a Company or Consultant (perhaps
CR>yourself)
CR>> who could develop/deliver or assist in developing a CRM Program for our
CR>> department?
CR>> Question #2: Do you have any suggestions/advice/techniques on CRM for a
CR>> situation like our Pilot Demonstrations (one trained pilot, one not)?
CR>>
CR>> The good news is that I do have upper management's full support -- they,
CR>and
CR>> our pilots, recognize the need for this training.
CR>>
CR>> Please feel free to contact me through this forum. Or directly at (316)
CR>> 517-5798,
CR>> e-mail:bwillett_at_cessna.textron.com
CR>> Snail mail: Brian N. Willett
CR>> Training Supervisor, Dept 571
CR>> Cessna Aircraft Company
CR>> One Cessna Blvd.
CR>> Wichita, KS 67215
CR>>