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> From: Willett, Brian <BWillett_at_cessna.textron.com>
> To: crm-devel_at_db.erau.edu
> Subject: Cessna's CRM Program
> Date: MiŽrcoles 30 de Septiembre de 1998 07:22 PM
>
>
> Hello all,
> I feel very lucky to find this group -- the timing is perfect. I am
> organizing/developing a CRM program for our department and could really
use
> some help/guidance.
> Our department consists of over 40 pilots (all with ATPs) with an
> average of 6,000 hours of flight experience. Our job is somewhat unique.
> Organized under the Marketing department for Cessna Aircraft Company, my
> department provides demonstrations to potential customers in every model
of
> Citation Business Jets (and there currently are six), world-wide.
> We conduct two types of demonstrations. First is the "Executive
> Demonstration" for a company's CEO/Management -- two Cessna pilots flying
as
> a crew (Captain, Co-Captain) on a local "round-robin", or a trip of the
> customer's choosing. Secondly, and more challenging, is the "Pilot
> Demonstration." In a pilot demonstration we will put the potential
> customer/pilot in the left seat and let him fly the aircraft from
start-up
> to shut-down. Pilot experience for these Pilot Demonstrations are as
varied
> as there are pilots. It is not unheard of to find yourself in the
cockpit
> with a 300 hour Bonanza pilot you just met, on his first jet ride. It is
> also entirely possible, that he can not even spell CRM, let alone know
its
> principles. Oh, since we do demonstrations worldwide, English may not be
his
> primary language.
>
> Question #1: Could you recommend a Company or Consultant (perhaps
yourself)
> who could develop/deliver or assist in developing a CRM Program for our
> department?
> Question #2: Do you have any suggestions/advice/techniques on CRM for a
> situation like our Pilot Demonstrations (one trained pilot, one not)?
>
> The good news is that I do have upper management's full support -- they,
and
> our pilots, recognize the need for this training.
>
> Please feel free to contact me through this forum. Or directly at (316)
> 517-5798,
> e-mail:bwillett_at_cessna.textron.com
> Snail mail: Brian N. Willett
> Training Supervisor, Dept 571
> Cessna Aircraft Company
> One Cessna Blvd.
> Wichita, KS 67215
>