FAA Releases Advanced Crew Training Program to Airlines
WASHINGTON - The FAA today announced the release of a
guidebook designed to help airlines enhance performance and
safety through the use of advanced crew resource management
training techniques and procedures.
Crew resource management stresses better coordination among
members of the cockpit crew, flight attendants, dispatchers and
air traffic controllers to help them better handle routine and
emergency situations.
"Statistics show that approximately 65 percent of all fatal air
carrier accidents list human error as a probable cause," said Dr.
Herman Rediess, director of the Office of Aviation Research.
"This advanced crew resource management program is just one
example of the FAA's ongoing work with the airline industry to
improve human performance and reduce errors."
The FAA developed the guidebook to aid airlines in developing
advanced crew resource management training tailored to their
particular operations. This guidebook, sponsored by the Office of
Regulation and Certification, includes step-by-step instructions on
how to develop crew resource management procedures, training
development guides for instructors, crew training guidelines and a
standardized assessment system.
This training program integrates crew resource management into a
carrier's written procedures, thereby reinforcing traditional crew
resource management techniques, benefiting both training and
flight operations. The program encourages crew members to
participate in critical activities such as planning, decision-making
and situation awareness. It promotes better crew communication
and coordination, resulting in timely, accurate and relevant
responses to routine and emergency situations.
For the past three years, FAA's Human Factors office has worked
closely with Washington, D.C.-based Atlantic Coast Airlines and
researchers from George Mason University to assess the
effectiveness of crew resource management training as part of
the agency's Advanced Qualification Program. This program
consists of a comprehensive crew training plan designed to ensure
the seamless integration of crew resource management and
technical skills with all other flight procedures required by specific
flight situations.
Although researchers compiled these guidelines using the
Advanced Qualification Program format for training and checking,
the manual presents an approach that can be adapted to any
airline's training operations.
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An electronic version of this news release is available via
the World Wide Web at: www.faa.gov
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