Re: Gauging Results
CRMDEEN_at_aol.com
Wed, 8 Oct 1997 12:56:34 -0400 (EDT)
Congratulations, Tim
I think you've got a couple of good tracers going. My first thought is,
why are you concerned at the six-month point? Are any of your students
repeating the training? If they are, then you're into a new dynamic.
Do you, the facilitators, need the results of the group exercise? No, but
the students do. If your program, courseware, and presentations are well
designed, you'll do OK. (and my impression is that your're OK) The
students, on the other hand, need to see that their efforts are positive, and
that "synergy" is developing. So I would recommend you keep the
"measurements" going. If you have more than one team in the class, marking
the teams separate will stimulate a bit of a comptetive atmosphere, and that
generates some more energy.
As to the differences of facilitators--there will be a difference. As
long as the team scores are improving, don't be too concerned. I tracked
four facilitators doing an 18-month CRM seminar project and then scored the
whole of the program and each facilitator's performance. What developed was
that while each facilitator developed differently, they all kept improving.
Two stayed above the "whole" norm, and two run just under. I was also
tracking different dynamics of the presentations, and each facilitator
developed their own "theme"; some did exercises well, and some didn't. Some
scored higher that the norm and others scored lower. Periodically, I would
give each facilitator a summation of their performance, and the "whole"
performance. A couple of them worked to improve an area of their score, some
didn't care.
The moral of the story? Metrics, numbers, scoresheets, etc: they only
tell you a part of the picture. If your courseware is sound of design, and
the motive of the facilitators is toward the correct goal, the program will
survive. Don't worry about a six-month check. If your program was in
trouble, you'd have seen it sooner.
Congratulations: check again in a few more months.
Greg Deen
HTI