Re: CRM VIDEOS
Anthony Sasso (Anthony.Sasso_at_nwa.com)
Mon, 06 Oct 1997 12:27:09 -0700
CRMDEEN_at_aol.com wrote:
>
> Good Morning, gang.
> I'm sure you've all been wondering where I've been. Well, its been a busy
> week, what can I say. I guess its time for me throw out my opinion ( a few
> cents worth) on videos.
> First, I totally agree with Brent, and the others, on Saudia 163. We
> used it in the Air Force for a few years. It was a film of wonderment and
> unbelievability. The students would watch with amazement that a crew could
> be so lousy, and so bad. They shook their heads, and said the situation was
> simply "stupid", and then they would say "we'll never be like that". The
> film is entertaining, but teaches very little. I constantly discourage its
> use and try to confiscate and trash every copy I run across; not only due to
> the lack of training value, but also because of the copyright issue.
> Training videos do not need to be long; in fact long ones are useless.
> Recently the Air Force has produced numerous "introductory" videos that
> applaud the value of CRM training, and have good testimonials toward such.
> The videos send two messages; the leaders of the Air Force like CRM, and the
> training WILL be good. I don't think it's good to have a 30 to 40 minute
> video introduce a topic with very little demonstration. A recent video we
> received is a very long testimonial of a special operations mission during
> Desert Storm, that had a significant change of plans. The challenge was to
> orchestrate a "resuce" operation, and several agencies were called upon to
> participate, with very short notice and minimum planning. The event was a
> successful "teamwork" story. Unfortunately, the inclusion of "gun camera
> video" from the fighters involved makes the audience think this is a video
> for fighters.
> Hence the challenge to using videos that were not produced by CRM
> experts; The message can get so complicated, it's lost. This particular
> video is a great story of teamwork, but the team is larger than a flight
> crew. Our transport aviators think its a movie for fighters, and then tribal
> warfare erupts.
> Another introductory video had the honorable John Nance explaining the
> virtrues of CRM training, standing by a F-16 fighter. While the words and
> message John was speaking was "crew", the image sent "fighter". The moral of
> this observation? What the video SHOWS will teach more than the WORDS.
> Successful CRM facilitation is done by the facilitator, not the video.
> Videos should be short examples of the class topic. Study the LOFT
> debriefing guidelines from NASA/AMES and you'll see that several short
> segments, to illustrate the topic, are what is more successful.
> As for Hollywood productions: There are numerous good samples. If one
> has the ability to capture the segments, and your company doesn't have a
> problem with copyright laws in using it , go for it. I always wish I could
> use segements such as these. The late Gene Roddenberry was an aviator
> himself, trained in multi-crew aircraft in time of war. His visions of
> successful teamwork are easily found in the Star Trek movies. One of my
> collegues and I often debate "who is the best aircraft commander of all
> time--James Kirk or Jon-Luc Picard.? Interestingly enough, he (and others)
> fails to acknowledge the Janeway character as a viable "Captain". After all,
> "it's not a job for women", they say. Some men just don't get it, do they,
> ladies?
> Back to the topic: If you want to see the most realistic LOFT scenario
> envisioned, check the opening sequence of Star Trek 2, where Kristie Alley,
> an upgrading captain, is experiencing the Kobayashi Maru. Leadership and
> Assertiveness is evident in all Trek movies, with "Generations" giving a
> great demonstration of referent power: a young and inexperienced Captain has
> the retired Kirk on the command deck, and keeps reading his body language to
> confirm support of his intentions. The best sequence of teamwork might be the
> whale rescue in Star Trek 4, as the crew is racing to resuce whales from a
> whaling ship. The image? Every person on the crew is concentrating on their
> individual duties, and the team functions synergistically. Later in the
> film, Kirk fails as a leader by chasing everyone off the sinking ship and
> takes on the task of releasing the cargo himself. I don't think he's the
> greatest, as he reverts from the 9.9. to 9.1 orientation too quickly.
> Tired of Star Trek examples? Check out "Crimson Tide". This movie
> depicts an old style warrier-type commander who gets a partial order to
> attack, and the first officer who sees the need to confirm. The damaged
> equipment challenges the confirmation requirement, so there is an interesting
> example of assertiveness by a junior commander.
> The two popular medical television shows, "ER" and "Chicago Hope" have
> had several episodes dealing with teamwork. The recent ER introduced a doctor
> from another country (Austrailia I think), and when she was given the lead of
> a trauma situation, she used terminology from her culture, and it slowed the
> effectiveness of the nursing staff, who had to keep asking her to explain
> what she meant. Communication, terminology, cultural differences, training
> differences; all evident. She also directed the team to work at a slower pace
> than they were used to, to reduce the chance of error. A particular episode
> of Chicago Hope showed a nurse refusing to administer a medication to a
> patient because she believed the doctor was requesting the wrong amount, and
> the drug would cause a serious side-effect. The nurse and doctor had a
> heated argument, the nurse refused, and the doctor did it himself. The
> patient was awake and witnessing the arguement. The doctor then tried to get
> the hospital commander to fire the nurse. When the nurse explained that it
> was her opinion that the medication was wrong, the doctor said nurses are not
> entitled to have opinions. On the same show, a young and inexperienced
> surgeon removed the wrong organ from a patient, while the entire surgical
> team watched silently (looking at each other as if to wonder who would speak
> up). After the operation was completed, the head nurse privately informed
> the doctor he had removed the wrong organ.
> In conclusion (finally you say), I recently came into possession of a
> training tape from a major airline. The value of this tape is just what we
> are looking for. It is also inexpensive to produce, which is my quest to my
> company. This tape shows several "scenes" of crews doing routine, but
> ineffective, CRM behaviors. One example, the number one flight attendent
> enters the cockpit, and offers to brief the crew on the passenger load. The
> captain interupts her, says the briefings are always the same, and asks for
> some coffee for he and the FO. The image is the Captain doesn't want to
> interact with the cabin crew. Another clip shows the flight attendent
> entering the cockpit for an arrival update, and then the conversations go
> into "off duty" plans. The crew misses radio calls, and gets behind the
> aircraft. Lack of a Sterile Cockpit. Not to be negative; the film does
> show an overbearing captain being told by the first officer to slow down the
> requests, and prioritize the challenges.
> This video is done in a simulator, with one camera, in one place, and
> shows two-man, three-man crews, and has some flight attendent interactive
> scenes. There are good and bad examples. Ideal for illustrating a CRM
> behavior-skill. There is hope for us yet.
> For those who read this epistle, I thank you. Great discussions, keep
> at it.
> Greg Deen
> HTI
>
Well, at least we know where Greg has been. He's been at the movies and
watching TV all week! :)
Tony (Sasso, not Kern)