Graham R. Braithwaite wrote
The use of videos as a CRM development tool can, in my opinion, be enhanced
through the use of positive scenarios. In other words, don't use a film of
extreme mess ups whereby the audience can, as Brent points out, "shake
their heads and chuckle", but try and go for examples of "here is a problem
that has the potential to be a disaster but here is how good CRM got them
out of it". I know they aren't as dramatic, but there gets a point where
TOO dramatic means that the scenario appears unreal such that crews can no
longer relate.
KH> Suppose we take the position that the objective of training is to
establish, within each individual, a behaviour that did not formerly exist, to
re-enforce a behaviour that is already present, or to align an existing
behaviour with some target behaviour. Then there are a set of desirable
behaviours and a set of undesirable or non-preferred behaviours. If we want
individuals to model the set of preferred behaviours, then learning will go
quicker if we give them desirable role models. Otherwise we are just chipping
away at the non-preferred set hoping that the preferred set will manifest
themselves by exclusion. Bit of a stretch really.
Harry Holling at Ansett Australia put together a video of an (real)
incident involving a BAe146 which suffered a four engine roll-back at high
altitude. The crew were preparing to make a forced landing, but worked very
well as a team and got the engines relit and averted disaster. I believe
crews can relate to it as a 'distinct possibility' type incident.
Does anyone know of any similar videos out there which cater with other
'distinct possibility' incidents such as bird strike, engine fire etc. type
CRM events?
KH> I remember reading the transcript of the BA (?) 747 that entered the dust
cloud of the Indonesian volcano eruption some years back. It was a testimony
to a cool head, prioritisation, goal setting, workload management and clear
communication. I remember comparing the crispness of the communications in
this incident (no *get that thing there*, *ahhhh*, *you know*...) with many
other transcripts and tapes I have heard.
During the Desert War, two tapes were played on the same night on Canadian TV.
One of an F-15 pilot prosecuting two targets from some 30 miles out and the
other of a Tornado crew going into their heavily defended target, meeting
ground fire and missile action and then coolly going on to a second objective.
The tapes are an interesting sample of stress response and focus under high
information processing loads.
Cheers
Keith Hendy
DCIEM, ON Canada