Welcome to this forum! Over the past couple weeks, I have seen a couple of the
UT Austin folks join the list and hoped that they would come out of the shadows
to contribute some of their expertise to our ongoing discussions. By the way,
thanks for the Web Site reference!
I am certain that the folks at UT Austin have extensively explored the nature of
organizational adaptation. The evolution of CRM at airlines appears to follow
many predictable organizational adaptation truisms. Since my Ph.D. is in a
systems discipline, I tend to look at these adaptations from a systems sceince
perspective. It appears that many airlines operate themselves into a new way of
thinking while others think themselves into a new way of operating. Some appear
to do a little of both. Sometimes the literature describes and codifies
existing adaptations and sometimes it prescribes the adaptation. The UT
literature has been very useful for both describing and/or prescribing CRM
adaptations.
Could you post a brief bullet list of UT's current perception of 5th generation
CRM program attributes to this listserver? I would be interested to see the
extent to which the current literature describes and/or prescribes our
organizational CRM / Human Factors adaptation.
Is UT referring to the 5th generation as CRM programs or as Human Factors
programs?
Our CRM programs focus specifically on building management skills while our
human factors programs focus on the broader spectrum of what contributes or
detracts from human performance. Therefore, we have placed our error management
activities under a human factors banner rather than a CRM banner.
I would be interested in the UT perspective...
Thanks,
Vince Mancuso