Re: Cross-cultural Delivery Methods
Joan Kuenzi (Joan.Kuenzi_at_nwa.com)
Tue, 15 Oct 1996 07:40:14 -0700
RBarnesAZ_at_aol.com wrote:
>
> To Dick Jensen, OSU:
>
> I certainly will, Dick. They'll go in the mail tomorrow.
>
> Open Comment:
>
> This might also be a good time to pick up on Captain Ratwatte's comment.
> There have been a few exchanges over the past week regarding B-B
> participation and participants. The Captain is right--there are some real
> academic and research leaders on this B-B list as well as some very
> experienced CRM operational types. This can simultaneoulsy be both
> intimidating and a wonderful opportunity. It will also take a lot of
> individual participation to make this process continue to be beneficial to
> all concerned over the long haul.
>
> >From my perspective, we not only need the active participation of the really
> knowledgeable CRM-types but also the regular participation of line pilots,
> the ATC and maintenance folks, design engineers, and probably several other
> points of view as well. And, since the topic of multi-cultural programs has
> already been brought up, we also need to hear the thoughts of folks outside
> the U.S. because there are a lot of really good ideas out there. This is a
> very lofty goal but one which has the potential of enriching us all and
> leading to some dramatic improvements in our collective work.
>
> I like having the monthly discussion topic to provide a focus but I also
> enyoy the free-wheeling discussions that have spun off of this month's topic.
> There have been some really good contributions in just the last few days
> from Vince Mancuso, Dave Wilson, and John Wiley. Please keep it up! I know
> it's helpful to me in my work and I suspect it is to others on the list (even
> if they don't speak up).
>
> I guess my basic questions at this point are "Where are we going with these
> discussions? Do we have a goal in mind or is the journey the important
> part?"
>
> Best Regards, Bob BarnesI am also interested in cross-cultural issues in CRM; may I also get a
copy of your paper?
Joan Kuenzi
Northwest Airlines, C8010
5101 Northwest Drive
St. Paul, MN 55111-3034
By the way, I have heard that there are sometimes discussions of
Maintenance-related human factors issues. That's my bent. Anyone else?