Re: CRM and Checklists
CRMWILSON_at_aol.com
Thu, 10 Oct 1996 11:59:41 -0400
Hello out there in CRM land,
I got a couple of days away and am just getting back to the email stack. Like
all good office hounds, I lost one of the messages to which I wanted to
reply, but I fortunately saved an email address - - - so to Jwrthal:
<<<You wrote:"Poor procedures do not discriminate good and bad human
performance; it only looks that way if you only look at "bad" performance
events.">>>
As you imply, good procedures are no guarantee for good performance. But
incidents and accidents aren't necessarily caused by poor performance in the
technical areas; and, when they are, we train (human skill) or fix
(mechanical) the problem away (we hope!!). Since our objective is very finite
(improve the skill or fix the mechanical) we also develop finite measures.
In the realm of human interaction, decision making, judgement, situational
awareness, etc. we have only recently (last 10 years or so) begun to train
pilots, then crews, now teams in resource management. Instead of just
teaching stick and rudder, radio talk, and flight planning, we now teach
psychology, management and small group behavior. That perspective alone
reinforces your assertion that the "operating envelope" is substantially
broader than the imagination of the procedure writer.
Dave Wilson
CRM Program Manger
HTI; crmwilson_at_aol.com