Touchy Feely CRM

nckrey_at_CCGATE.HAC.COM
Mon, 07 Oct 96 13:42:17 PST

Wayne wrote:

>This class focuses on the "inner child" and how it impacts your
>decisions at work. I don't know how you feel about this "inner
>child" concept I was skeptical at first ( as an engineer I still am
>to some extent because, like CRM, I'm not too sure the effectiveness
>of this type of training can be measured very well)

My first reaction was to echo Vince's response, but I wonder if there
is more to it than that. I expect that the class Wayne describes was
influenced by Gisselle Richardsen to some extent. She takes a
Transactional Analysis approach, and I have yet to talk to anyone who
actually attended one of her seminars who didn't speak highly of it.

I have arguesd against the "touchy feely" approach many times myself,
but would like to hear from anyone who may have actually attended such
a program. How did it compare with the current crop of
objectives-based CRM/HF programs we are using today?

Best regards,
Neil Krey
76405.3621_at_compuserve.com
http://ourworld.compuserve.com/homepages/NeilKrey