LOFT Debriefings
nckrey_at_CCGATE.HAC.COM
Mon, 07 Oct 96 10:56:13 PST
Good morning CRMers!
Guy wrote:
> The next question is , "How do we help instructors (Facilitators) to
> learn how to formulate such probes?" I think most have the
> theoretical idea, but their questions often aren't "open probe" >
questions. With new instructors we have practice and feedback
> sessions, it works fairly well. But our veteran instructors don't >
come back for refresher training, so Tony Sasso and I use the
> "monitoring" approach. We sit in on actual debriefs and give the >
instructor some feedback afterwards.
Well, I can't think of a better way than practice and feedback. Using
video tape to allow the instructor to self-critique is also valuable.
After several repetitions most instructors will "get it". This, of
course, does not address those who do not agree with this approach.
For some, the notion that "I am the expert and if I don't TELL them
how they did they will not learn anything" is strongly ingrained.
Oddly, the person who has little or no previous instructor experiance
is less prone to this attitude. Old paradigms die hard for the
seasoned instructors, I guess.
With the "monitoring" approach to instructor refresher, you are really
working at a disadvantage. The key to changing both behavior and
attitude is to give the instructor a change to see that the technique
really DOES work for THEM. Some will give it a try on their own, but
most will not stray far from the comfort zone. After all, the
instructor's favorite sound is the sound of HIS voice.
Best regards,
Neil Krey
76405.3621_at_compuserve.com
http://ourworld.compuserve.com/homepages/NeilKrey