To my biased way of thinking - behavior is the only thing worth measuring
in a CRM environment. If we were not trying to change behavior - why
bother with CRM. Is it is considered a general ed class?
I am interested in the work that Keith discussed taking place at DCIEM.
Perhaps he could give us a little more information.
John
John A. Wise, Ph.D., CHFP Tel: (+1) (904) 226-6384
Center for Aviation/Aerospace Research Fax: (+1) (904) 226-7050
Embry-Riddle Aeronautical University E-mail: wise_at_db.erau.edu
600 South Clyde Morris Blvd.
Daytona Beach, FL 32114-3900 USA