Well put. I am not a pilot, I work with the maintenance side having
developed and taught a "maintenance" CRM (often called MRM) I agree that
the correct mental attitude must be imbued in the pilot/mechanic/flight
attendant to ensure (I probably should say help) they perform correctly.
It reminds me of my days at the AF Academy where the fourth class training
was described as: "... this training must be so deeply instilled in the
cadet that no stress or strain can erase them from his personality" Twenty
years later I remember this almost verbatim. Pardon my look back.
There is an excellent MRM class that Gordon Dupont puts on for Transport
Canada (their FAA). This class focuses on the "inner child" and how it
impacts your decisions at work. I don't know how you feel about this
"inner child" concept I was skeptical at first ( as an engineer I still am
to some extent because, like CRM, I'm not too sure the effectiveness of
this type of training can be measured very well). Having attended the
workshop and the draft of the second workshop, I do believe this can do
some good as introduction to human error.
I am on the working committee for the annual maintenance error and their
prevention conference. The next conference is in Toronto next February (I
was pushing for Hawaii!) It would be interesting to get some connection
going between the pilot CRM and maintenance. I know that Continental
Airlines tried it with CCC and some others are talking about it. However,
since, if you accept my basic premise up front that the training and
measurement would be similar for mechanic and pilot, it would make sense to
try to develop similar measurement standards.
Anyway, just some thoughts. I'd like to hear from you if you have some
comments about the similarity of MRM/CRM
Wayne Glover
Editor
GroundEffects
206-869-5055
----------
> From: CRMWILSON_at_aol.com
> To: crm-devel_at_db.erau.edu
> Subject: CRM and Checklists
> Date: Thursday, October 03, 1996 1:54 PM
>
> Neil wrote: It seems like we are starting to look beyond CRM to the areas
of
> procedural and job aid (eg checklist)design.
>
> Reid wrote: All abnormals use some sort of checklist to get the ball
rolling.
> Therefore it is important to design checklists correctly for use in a CRM
> situation.
>
> I agree that checklist design and use are critical. Accident reports
abound
> with examples of either poor checklist construction or discipline
resulting
> in tragedy. But CRM, unlike the checklist, is not just for a specific
> situation. CRM is an all-the-time set of behaviors--- a part of an
overall
> culture of aircrew attitude and performance. Whereas checklists play an
> important, even critical, part in those behaviors, it is still only a
part.
>
> To focus on checklists, to the exclusion of CRM at large would be like a
> university offering one course of study. It maybe an important course,
but it
> does not constitute an education. Checklists, their design, and execution
are
> important and like CRM when things get hectic, their importance is
magnified.
> But they are not the whole enchilada. An overbearing captain or a
hesitant or
> in decisive crew can minimize the value of even the best checklist.
>
> Dave Wilson
> CRM Program Manager
> Hughes Training Inc.