My apologies to those of you out there in CRM land, I'm learning as I go on
this internet thing. Will try again. If you do not get the file this time,
please let me know. thanx . . . dw
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Hello out there in CRM land,
=0D
Mine is a new voice in this forum (tho' I guess we all are here) as my ex=
perience is almost
exclusively in the military CRM arena. I have participated in this ACT/CR=
M business as a pilot, an
instructor pilot, standardization pilot, senior manager (commander), ACT/=
CRM student,
facilitator and course developer. =
I noted with interest the announced "shift" from CRM programs to "sk=
ill-based programs
fully integrated with technical curricula that systematically identify (w=
ith data and not just
opinions) the conditions that lead to error and build crew skill to defen=
d against these error
producing conditions." (thanks to Vince Mancuso for the words, as I had t=
o miss the CRM
Conference).
I do not think that the "shift" necessarily requires a departure fro=
m the CRM curricula.
However, as Vince noted, without a clear purpose for the CRM part of a tr=
aining program it will
die one way or the other. =
We worked very hard several years ago to completely integrate a CRM =
program in a
technical training program for over 6000 military crew members. The integ=
ration was so
successful, that CRM almost lost its identity. When asked by outside eval=
uators, even some
instructors and most of the crew members could not recall the portion of =
their training devoted to
CRM. Yet both class room and simulator time was devoted to that training.=
After the outside review, we reworked the program. Now the student g=
ets 16 hours of
CRM training (and that is what it is called) in seminar format during ini=
tial training. Six to eight
months after arrival at their first assignment, they receive a 4-hour CRM=
orientation covering the
basics and the CRM policies of their new unit. After that they receive an=
annual refresher that
includes 4 hours of CRM academics and 6 hours (two missions: one logistic=
s; one combat
delivery) of CRM Mission Oriented Simulator Training (MOST). MOST mission=
s are very similar
to the LOFT missions and were derived from that concept. Additionally, al=
l simulator and flight
instructors are CRM trained and many are CRM facilitators.
We train about 1700 crew members/year. At the end of the training, e=
ach completes an
11-question critique. We average about 50 negative responses out of those=
18,000 responses. So
I'd say that the response of the crews being trained is overwhelmingly po=
sitive. =
Positive aircrew response does not answer the question of metrics fo=
r CRM training, but it
is a start. I'd like to describe some other methods that are available, b=
ut I'm out of time and space.
More later.
=0D
/s/
Dave Wilson
CRM Program Manager
Hughes Training Inc.=
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