Re: November CRM Topic
neilkrey (neilkrey_at_why.net)
Sat, 23 Nov 1996 08:44:52 -0500
Studnav_at_aol.com wrote:
>
> Neil Krey wrote a message to Dick Jensen, referring to CRM skills as the
> "soft" skills. Guy Smith and I at Northwest have a different view of CRM
> skills. We refer to the technical skills as the easy, or "soft" skills, and
> the CRM skills as the "hard" skills. To put it in simple terms, what is
> easier to work with: a flap switch that doesn't work, or a First Officer
> that doesn't work? You know exactly what kind of reaction you will get with
> a broken flap switch. However, you have the possibility of getting numerous
> different reactions with a "broken" First Officer! The technical skills are
> the easy skills. It's the CRM skills that are the hard ones.
>
> Regards, Tony Sasso
Hi Tony! Good to see you posting here!
Great point of view! My first reaction is -- most crews have a highly
accurate idea of what the PROPER function of the flap switch is. This
helps them recognize failures. Many of us DO NOT have a highly accurate
idea of what the PROPER function of the first officer is. (Yes, we know
what to expect relative to the SOP, etc., but what about the "technical"
functioning of the wetware sitting next to you?) Then we can go on to
recognizing failure modes.
--
Best regards,
Neil Krey
neilkrey_at_why.net
http://users.why.net/neilkrey/