Re: November CRM Topic
Studnav_at_aol.com
Sat, 23 Nov 1996 00:19:24 -0500
Neil Krey wrote a message to Dick Jensen, referring to CRM skills as the
"soft" skills. Guy Smith and I at Northwest have a different view of CRM
skills. We refer to the technical skills as the easy, or "soft" skills, and
the CRM skills as the "hard" skills. To put it in simple terms, what is
easier to work with: a flap switch that doesn't work, or a First Officer
that doesn't work? You know exactly what kind of reaction you will get with
a broken flap switch. However, you have the possibility of getting numerous
different reactions with a "broken" First Officer! The technical skills are
the easy skills. It's the CRM skills that are the hard ones.
Regards, Tony Sasso