...
> A few airline CRM developers from U.S. airlines started coordinating via email
> on development needs and projects. We titled this group the Industry CRM and
> Human Factors Development Group. We decided not to align with any individual
> organization and remain completely independent. After successfully using
> online communications as a way to work on group development projects, we started
> to seek support for creating an online communication forum for developers. We
> knew that it had to be on the Internet because if it resided on any single
> commercial service, people would not be able to get to it. We went to all the
> traditional sources for CRM support and came away empty handed. I discussed my
> frustration with the Folks from the Center for Aviation and Aerospace Research
> at Embry Riddle. Within a day or so, Dr. Wise aligned some of the talent at
> ERAU (Namely Sue Buman) to begin developing this site. We received a donation
> of about $1500 in computer equipment from a consulting firm called "The Human
> Factors Consortium Inc." and with that we were on our way. The ERAU folks
> configured the hardware and created the software archive then Neil created the
> web sites.
Thanks, Vince, for giving me the opportunity for a shameless plug...
If you have not yet visited the Group's web site, take the opportunity
to do so. We have just posted a minor revision. You will find it at:
http://www.caar.db.erau.edu/crm/
If you know of material which can be added to make it a more valuable
resource, please email me with your suggestions. We have just completed
the first phase of its development, but are already working on a new
batch of papers, links to other Internet site, and other resources which
should make your participation in the Group and access to CRM/HF help on
the Internet easier and more efficient. I am particularly interested in
obtaining public domain materials (papers, course outlines, training
programs, meeting minutes, etc.) which many of you may have generated
over the years but which are not available online.
Best regards,
Neil Krey
neilkrey_at_why.net
http://users.why.net/neilkrey