Re: November CRM Topic

neilkrey (neilkrey_at_why.net)
Fri, 15 Nov 1996 08:09:47 -0600

ALAN.L.THORNE_at_British-Airways.com wrote:

> I've just joined the mail list and am interested to find out more about
> this paper by Helmreich that you mention. Could you give me a web url
> for it please?

Welcome to the group Alan! The paper is on the NASA/UT/FAA web site.
The URL for the paper (if I'm thinking of the correct one) is:

http://www.psy.utexas.edu/psy/helmreich/iata96.htm

There is a link to their site, as well as many others of value, in the
Resources section of the Industry CRM Developers web site:

http://caar.db.erau.edu/crm/

Thanks for your introduction. We look forward to your participation.

-- 
Best regards,
Neil Krey
neilkrey_at_why.net
http://users.why.net/neilkrey