Re: November CRM Topic

jbent_at_glink.net.hk
Fri, 15 Nov 1996 06:06:42 +0800

With any training program, we cannot validate it without building in continuous
performance measurement. For CRM/HF, the post course questionaire (trainee
perspective), plus HF performance measurements later under recurrent checking
programme (such as NASA/UT markers), plus feedback to the pilot and crew under
recurrent CRM LOFT (simulator video playback), all provide this essential
validation. Where a feature is not validated, we look for a better way.

I find that too many ideas come to the industry nowadays with too little proof
of results. Sometimes these ideas come from frustrations felt as a result of
previous poor instruction, being expressed through a CRM programme. It is my
experience that an effective instructor, working within a training culture which
embodies embedded CRM, can achieve more than any stand-alone "CRM programme". I
hasten to add, that is NOT an argument against any CRM programme, merely a
perspective on priorities!

Best regards,

John Bent
Flying Training Manager (Policy)
Cathay Pacific Airways
Hng Kong