Sv: CRM at a distance

Hauke H. Oldenburg (olh_at_maersk-pilot.dk)
Wed, 13 May 1998 23:27:11 +0200


-Ashleigh,

you are probably referring to the SAFETY NET project, which I had the pleasure of getting demonstated by Jean and representatives of AVIATRACO earlier this week as part a presentation of your CRM package.

On principal I am sceptical of CRM as a distance learning issue. In my opinion and experience CRM is indeed a group work, real-time process, since we as a crew still interact live with each other. So in this respect I would never recommend a CRM program solely based on Cyber Think. However, as an addition to in-house training a CRM forum on a user level would be an excellent choice - if facilitated well.

Regards,

Hauke H. Oldenburg
Maersk Air