Re: CRM for small flight departments

Marc Dubrule (mdubrule_at_gpu.srv.ualberta.ca)
Sun, 03 May 1998 14:50:41 -0600


thank you vince, doug, florian, mike, and all the others that offered
advice. it's given me some good ideas

incidently, florian, where does your university publish any of your papers
online. i've been looking for a paper by bowers, et al (1995, i beleive)
for quite some time now (i only have access to ijap from 1996 and later).

Marc Dubrule

Doug Edwards wrote:

> Marc
>
> You have some pretty good replies and I'd like to build on a few of
> them, but at the really basic level. Hang in there, I'll get to a point
> after a bit of a wander around. (I would also like to acknowledge at the
> beginning my appreciation and indebtedness for some first class material
> posted in the last few weeks. This is really working!)
>
> I would add to the Thorndike Laws relayed by Vince Mancuso the 'Law of
> Origin'. Where did the pilots come from? As Tony Kern points out, a
> pilot entering a CRM learning session in, say, the Airr Force Reserve,
> has a definable background, which will include lots of opportuntiies to
> practice group skills (starting with parade ground drill). Many pilots,
> however, will get into an airline after a training regime characterised
> by least-cost accumulation of only the minimum test-passing
> competencies. Pilots from this category may have some very undesirable
> habits -- which they can hardly be blamed for, that being 'the system'
> -- but which will need to be dealt with. You have to know the current
> state of knowledge/ skills/attitudes in your troops, and you can only do
> that by testing them.
>
> (Curious isn't it that most (all?) pilot training programs' earliest
> focus is on going solo, with later consolidation also done as a solo
> operator, when most professional pilots will spend most of their career
> flying as a crew member?)
>
> I'd also add the 'Law of Age'. Thorndike's Laws are clearly cognizant of
> adult-learning theory, as there will be few children in CRM programs. As
> we get older (and it's worse for men than women) our ability to learn
> skills diminishes. (The good news is that, at least pre-Alzheimers, your
> ability to absorb knowledge increases.) In developing or maintaining
> skills, older pilots need to do more practice (see The Law of Exercise).
> (Whether they are doing it or not is another question. But they should
> be.)
>
> Next is what I call the 'Cargo Cult'* mentality. CRM programs are
> brought to the pilots, dropped in their laps. Naah, no good, send
> something alse. Yet Thorndike's Laws can, collectively, be seen as a
> case for auto-didacticism -- self-learning, self-training. The Company
> might deliver a CRM package four times a year. You should do something
> every day. (OK, take Sundays off.) The individual is the only person who
> can maintain the regime.
>
> So here's what you do, Marc. Get the pilots to work out their own 'how
> we should fly as a crew' routines and training. They sit down at a desk,
> ordinary chairs, side-by-side, flight manual open at the 'cockpit' page,
> air route maps, departure and approach plates handy. (Anyone old enough
> to recognize the very first CRM sessions?) By 'flying' mission after
> mission, from pre- to post-flight procedures, no short cuts -- every
> procedure, intercept departure radial, fly the track, let down, good
> weather and bad, etc -- they first work out allocation of duties between
> Pilot Flying (PF) and Pilot Not Flying (PNF), and then, through more
> practice, adjust, re-practise, until they have written their own
> procedures. (A flight manual for a large jet would be a handy reference
> in PF/PNF task allocation routines.) Yep, basic indeed. And if they feel
> a little awkward about the process, a tad embarrassed, then that's good
> practice, too, practice at operating under stress. Shouldn't cost too
> much, either.
>
> Hope this is of use.
>
> Cheers
>
> Doug
>
> * 'Cargo Cult'. During WWII, New Guinea natives from primitive
> tribes, many of which had had no contact with other people, saw the
> occasional cargo 'plane fall from the sky. On entering the wreckage,
> they found piles of goodies, like food. In following years, curious
> clearings in the jungle were seen on remote mountain sides. On closer
> inspection, crude models of aeroplanes were spotted, 'parked' in the
> middle of each clearing. Contact with these tribes revealed their belief
> that there was a god up there somewhere, who flew goodies around in
> large 'birds'. As birds will alight where they spot one of their kin,
> then, if they made the right preparations, it was only a matter of time
> before all this bounty dropped out of the sky. So convinced were they,
> of this ensuing good fortune, that other food- producing activities had
> virtually been put on hold. These people were nearly starving.
> Anthropologists called it the 'Cargo Cult' mentality. Thereafter, the
> term has been applied to folk who sit around waiting for the necessities
> of life to drop into their lap. (By the mid-60s, the 'god' had been
> given a name -- ELLBEJAY -- Lyndon Baines Johnson.)
>
> Another New Guinea story. Famine relief had the Air Force flying
> choppers into remote villages in C-130s. Curious natives would always
> turn up at the strip. They needed little persuasion to assist unload. At
> one place, where contact with the outside world was very recent, the
> notion of a mother bird delivering her progeny animated enthusiastic
> unloading -- assistance at the 'birth'. When the Herc turned up a few
> weeks later to pick up the chopper there was not a single volunteer to
> assist with the reverse procedure!