Re: TOP DOWN CRM

CRMDEEN_at_aol.com
Thu, 29 May 1997 19:11:12 -0400 (EDT)

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Previous message: Ken Funk: "Re: lapsus"
Maybe in reply to: okbibb_at_CCGATE.HAC.COM: "TOP DOWN CRM"

Hello Kurt,
I use Tony's "Shades" in the facilitator training course to highlight the
successful use of the CRM tools we present to the students. In his paper
there is a quotation of the co-pilot using the Two Challenge Rule to avoid
the mountain.
Success stories are hard to find.

Greg Deen
HTI-C130 ATS

Previous message: Ken Funk: "Re: lapsus"
Maybe in reply to: okbibb_at_CCGATE.HAC.COM: "TOP DOWN CRM"