Re: Followership
cxcrm_at_cxair.com
Wed, 14 May 1997 13:59:09 -0700
Dr. Guy M. Smith wrote:
>
> Hi Dave, Thanks for your response on the wayward FO. In fact, our
> intervention followed you blueprint - a pre-trip discussion with the
> captain. The captain was planning to ask the FO to reverse roles and see
> it from the captain's viewpoint. "If you were the captain and I picked
> up the PA to make an unscheduled announcement, what would you want me to
> tell you before I started talking to the passengers?" I haven't gotten
> any feedback on results yet.
>
> It is interesting that your training mimics our "FOUR WORDS OF CRM." We
> teach: Authority with Participation; Assertiveness with Respect. We
> also demonstrate that these ideas in isolation are dysfunctional.
> Authority without participation (except in an immediate-response
> emergency) is dysfunctional. Similarly, Participation without Authority
> is anarchy - also dysfunctional, especially in abnormal and emergency
> situations. The same logic applies for the dysfunctionality of
> assertiveness without respect and for respect without assertiveness.
>
> Here's a funny story. In Pilot Indoc we spend at least a half hour on
> "The Four Words of CRM: Authority with Participation; Assertiveness with
> Respect." In the Exam we asked the question, "What are the four words of
> CRM?" One pilot responded, "Crew Resource Management." Go figure!!
> --
> Guy M. Smith
> Manager, Human Factors Practices
> Northwest Airlines N7205
> 5101 Northwest Dr.
> St. Paul, MN 55111-3034
> Phone 612-727-4255DEAR GUY, WE RECENTLY HAD CAPT TED MALLORY VISIT US AT CATHAY AND DELIVER
A PRESENTATION ON AQP.
I THOUGHT THAT I WOULD SEND YOU SOME MATERIAL ON LEADERSHIP / FOLLOWSHIP.
I AM THE CRM PROGRAM MANAGER AT CX.AND WE HAVE QUITE A LARGE SECTION IN
OUR INITIAL PROGRAM ON THIS SUBJECT WHICH LEADS TO SITUATIONAL AWARENESS.
PRIOR TO CX. I WAS WITH AUSTRALIAN AIRLINES FOR MANY YEARS AND INVOVLED
IN THEIR PROGRAM.
WE USED TO TALK ABOUT LINKING SKILLS AS A METHOD TO ENHANCE SITUATIONAL
AWARENESS.
THE NINE SKILLS OF LINKING ARE
1 LISTEN BEFORE DECIDING
2 INVOLVE CREW MEMBERS IN ALL STAGES OF PROBLEM SOLVING
3 POSITIVELY DELEGATE FLYING AND MONITORING SKILLS
4 COMMUNICATE INTENT!!!!!!!!!!!!
5 DIVIDE PRIORITIES AND WORK ON THE HIGHEST ONE FIRST
6 SET AN EXAMPLE AND INSIST ON A HIGH QUALITY PERFORMANCE
7 ENCOURAGE RESPECT AND UNDERSTANDING AMONGST CREW MEMBERS
8 BE RESPONSIVE TO CREW MEMBERS COMMENTS AND REQUESTS
9 ENSURE THERE IS AN ONGOING EVALUATION OF PERFORMANCE.
MY FAVOURITE IS COMMUNICATION OF INTENT. THIS IS PARTICULARLY IMPORTANT
IN GLASS COCKPITS. IT IS NOT FOR OBVIOUS ROUTINE EVENTS BUT IN SOME
SITUATIONS SUCH AS BEING HIGH ON DECENT PROFILE, IF THE PILOT FLYING
ACKNOWLEDGES THE SITUATION AND COMMUNICATES HIS INTENT ABOUT WHAT HE IS
GOING TO DO ABOUT IT, THEN THE OTHER CREW DO NOT GET PREOCCUPIED WITH THE
SITUATION AND THE SITUATIONAL AWARENESS IS NOT COMPRIMISED.
I FEEL SURE THAT YOUR PROGRAM ENCOURAGES SOMETHING SIMILAR, BUT IN ANY
CASE I HOPE THAT THIS MAY BE OF SOME USE TO YOU.
KIND REGARDS JULIAN HIPWELL CX HONG KONG