It is interesting that your training mimics our "FOUR WORDS OF CRM." We
teach: Authority with Participation; Assertiveness with Respect. We
also demonstrate that these ideas in isolation are dysfunctional.
Authority without participation (except in an immediate-response
emergency) is dysfunctional. Similarly, Participation without Authority
is anarchy - also dysfunctional, especially in abnormal and emergency
situations. The same logic applies for the dysfunctionality of
assertiveness without respect and for respect without assertiveness.
Here's a funny story. In Pilot Indoc we spend at least a half hour on
"The Four Words of CRM: Authority with Participation; Assertiveness with
Respect." In the Exam we asked the question, "What are the four words of
CRM?" One pilot responded, "Crew Resource Management." Go figure!!
-- Guy M. Smith Manager, Human Factors Practices Northwest Airlines N7205 5101 Northwest Dr. St. Paul, MN 55111-3034 Phone 612-727-4255