Ben
> -----Original Message-----
> From: Neilkrey_at_aol.com [SMTP:Neilkrey_at_aol.com]
> Sent: Wednesday, February 24, 1999 4:06 PM
> To: crm-devel_at_db.erau.edu
> Subject: Team Resource Management - A Case Study?
>
>
> Good Afternoon CRMers -
>
> Today's Wall Street Journal has an article on the recent shutdown, due to
> a
> snowstorm, of Detroit Wayne County Airport and the huge problems that
> resulted. Included is Northwest Airlines' internal report on the events,
> decisions, and errors that occured at many levels of the organization.
> Since
> CRM/TRM seems to be spreading to other parts of the airline companies,
> this
> has the potential for becoming a case study for how CRM principles extend
> beyond the aircraft.
>
> The article is available online at:
>
> http://interactive.wsj.com/public/current/articles/SB919787822709556000.ht
> m
>
> The internal report is at:
>
> http://interactive.wsj.com/public/current/articles/SB919820913181203500.ht
> m
>
> Best regards,
> Neil Krey
> neilkrey_at_aol.com
> http://members.aol.com/neilkrey/
>