Re: Battle of the Bean counter

CRMDEEN_at_aol.com
Thu, 4 Mar 1999 20:59:10 EST

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Previous message: Administrator: "cc:Mail Link to SMTP Undeliverable Message: Unknown user: Jim Beadling"
Maybe in reply to: Robert, Mavis Vatcher: "Battle of the Bean counter"

Here's a nasty little approach to throw at the Bean counter:
What's the cost of an airplane crash?
The answer can be calculated:
Cost of replacement plane=
Cost of benefits/insurance paid to each passenger, multiplied by the
average passenger load=
Cost of flying the relatives of the victims to the crash site (Swiss
Air?)=
Cost of the legal fees to keep the insurance payments at a minimum=
Cost of lost revenue when company's image becomes tarnished with news
reports=
Cost of advertising campaign to rebuild the company's image=

Add up all of the estimated (or historical) costs and that becomes the
cost of NOT doing a program. Now, which would the Bean Counter prefer to pay,
the cost of a training program BEFORE or AFTER the crash? Many companies who
have programs now waited until AFTER a crash (or more) to start a CRM program.
So, you're going to do the program sooner, or later. What's the least
expensive choice?

Good Luck

Greg Deen
Raytheon

Previous message: Administrator: "cc:Mail Link to SMTP Undeliverable Message: Unknown user: Jim Beadling"
Maybe in reply to: Robert, Mavis Vatcher: "Battle of the Bean counter"