While we in the military put a lot of effort into academic leadership
training, I have found other factors to be far more important:
1. A good mentor (someone whose leadership you admire and can "show you the
ropes")
2. Actual experience in leadership situations
3. Concern for others and desire to help them succeed
Scott Cullen
Maj, USAF
C-130 CRM Program Manager
Dyess AFB, TX
-----Original Message-----
From: Hill, Jeff R [mailto:Jeff.R.Hill_at_delta-air.com]
Sent: Tuesday, March 02, 1999 6:30 AM
To: 'crm-devel_at_db.erau.edu'
Subject: RE: Leadership Training
David
I must take some exception to your points re: leadership. I agree that one
must want to be a leader, and that leadership is essential for good CRM, BUT
it isn't quite as simple as you state. My points:
1. Having spent 26+ years as a military officer, I have seen LOTS of
leaders... few GOOD leaders. I would suggest that talent is a very valuable
leadership tool. I don't think the poor leaders had it.
2. Good CRM doesn't always come naturally to everyone. I think many of
those poor leaders that I have know were missing CRM skills. In the end,
they had no buy-in from the troops. They were pushing the troops, not
leading them.
3. Many of us are now in a far less autocratic environment than in the
military. Even four stripes on the sleeve doesn't not carry the same
connotation as an eagle on the collar. Now, the need for CRM is even
greater.
At Delta Air Lines, our new pilot mix has been primarily military, until
recently. At the moment, it's almost a 50/50 mix. That means that the
concept of leadership for those pilots did not come from a military
background, but usually from a small flying operation with varying
leadership talent.
Just my opinion. I certainly value yours.
Jeffrey Hill
Delta Air Lines
Advanced Qualification Programs
Dept 024, P.O. Box 20706
Atlanta, GA 30320-6001
Ph: (404) 715-7426
Fax: (404) 773-1179
-----Original Message-----
From: Mitchell, David A [mailto:mitchelld2_at_azng-mail.army.mil]
Sent: Friday, February 26, 1999 3:00 PM
To: 'crm-devel_at_db.erau.edu'
Subject: RE: Leadership Training
big order
As a Pilot and Commander in the US Army leadership is the cornerstone of all
the units actions.
I would have ask what is the leadership training background of your crews?
The Army has some excellent leadership examples and training programs that
my help you in CRM Training.
FM22-100 "military leadership" provides many great example of leadership and
what a leader nust be, know and to.
It further states the most important factor in becoming a leader is "the
true desire to become a leader"
I strongly feel the true desire "to be" is the stating point in most
anything we are successfull in
If The Captain, First Officer, flight dispath really want to be good at CRM
they will be good at CRM.
FM22-100 in an open source document and can be obtained by the general
public.
I you would like a copy, let be know and I will see what I can do
-----Original Message-----
From: Spence Byrum [mailto:sbyrum_at_cti.netten.net]
Sent: Friday, February 26, 1999 11:12 AM
To: crm-devel_at_db.erau.edu
Subject: Re: Leadership Training
On 2/25/99 6:07 PM Chris Kriechbaum wrote:
>
>CRMers
>
>We are looking at ways to improve our Leadership training package for
>Captains and F/Os and I was trying to establish how others in the industry
>are addressing this.
>
>We use a series of videos, ranging from some humourous "BlackAdder" (for
>those with an English sense of the riduculous) vignettes, some old movie
>clips (Gung Ho etc) to some Simulator video scenarios, to illustrate and
>then discuss leadership styles. We have slides to demonstrate cockpit
>techniques which we have also used in refresher training as well.
>
>I have looked for some effective exercises or role plays, but have not been
>succesful in establishing examples that would be helpful to the programme.
>
>The training has to be cockpit specific I feel, so crew can redily transfer
>theory to practise.
>
>How do the trainers in the CRM Developers group train in this area?
>
>
Chris,
We have used an exercise where the participants are gathered into 3-4
person groups of Captains and others (FO, SO, FA, etc). A 3 part chart
is created that looks something like this:
We Should They Shouldn't
1 1
2 2
3 3
4 4
They MUST
1
Instructions go like this:
1) What are the 3-4 things that WE as Captains should do for the flight
to function effectively/safely
2) What are the 3-4 things that THEY (FO, SO, FA, etc) Shouldn't do for
(see above)
3) What is the single most important thing They MUST do (see above)
Instructions are the same for all groups. Facilitators need to push
the groups to give very specific (vice general) answers and avoid
generalities.
Order of the debrief (a spokesperson from each group is needed) is:
Captain Should
Captains Shouldn't (from the "other" group)
Others Should
Others Shouldn't (from the Captain group)
Captains MUST (from the "other group")
Others MUST (from the Captain Group)
Whether the "other" group is comprised of Captains role playing or
someone from another crew position, this exercise generates a tremendous
amount of discussion about what truly effective leaders Do...and Don't
do. It also lays a very good foundation for the importance of effective
Crew Formation and Communication.
Hope this helps. Please contact me if you have additional questions.
Spence Byrum
Crew Training International, Inc.
2188 Judicial Drive, Suite 2
Germantown, TN 38138
(901) 754-8839
Editorial comment: Amazingly enough, a very common response by
Captains on the They (FO, SO, FA) Shouldn't is: "Be Late!". It's enough
of an issue that it comes up almost every time!