Re: Emotional IQ (EQ)

Oscar Quintero (oscarq_at_infovia.com.gt)
Thu, 5 Mar 1998 10:57:02 -0800

Kerry; greetings from Guatemala City:
Yes, I have been using the concept of emotional Intelligence applied to the
H.F. program and in close relation with the attitudes issue, both with
Pilots and Flight Attendants of the company I work (Grupo TACA). It has
been very useful and has helped a lot of people to have a better insight on
that specific area. If You want my personal e-mail is
oscarq_at_infovia.com.gt;
Cheers.
Oscar.

Oscar Quintero M.D.
Human Factors and Aerospace Medicine Dept.
Grupo TACA

----------
> From: Kerry Douglas <kerry_at_cairns.net.au>
> To: crm-devel_at_db.erau.edu
> Subject: Re: Emotional IQ (EQ)
> Date: Thursday, March 05, 1998 4:07 AM
>
>
> At 03:13 5/03/98 -0500, you wrote:
> >
> > For All:
> >
> > Are any of you working with the paradigm of emotional IQ in your
CRM
> > work?
> >
> > Ron Clark
> > Associate Professor of Aeronautical Science
> > Embry-Riddle Aeronautical University
> > clarkr_at_cts.db.erau.edu
> >
> >
>
> Hi Ron
>
> Yep.
>
> Kerry
>