Re: Emotional IQ (EQ)
Kerry Douglas (kerry_at_cairns.net.au)
Fri, 6 Mar 1998 02:42:20 +1000
At 03:13 5/03/98 -0500, you wrote:
>
> For All:
>
> Are any of you working with the paradigm of emotional IQ in your CRM
> work?
>
> Ron Clark
> Associate Professor of Aeronautical Science
> Embry-Riddle Aeronautical University
> clarkr_at_cts.db.erau.edu
>
>
Sorry Ron for saying `yep'. `Ash' thinks I have been cynical to you and
has sent me a cranky note telling me off.
I'd like to talk some more about the emotional IQ issue with you. Ive never
actually thought of using it before but I think it could be very useful.
Kerry