Emotional IQ (EQ)

Ron Clark (ClarkR_at_cts.db.erau.edu)
Thu, 5 Mar 1998 03:13:31 -0500

For All:

Are any of you working with the paradigm of emotional IQ in your CRM
work?

Ron Clark
Associate Professor of Aeronautical Science
Embry-Riddle Aeronautical University
clarkr_at_cts.db.erau.edu