the boomerang effect

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• Previous message: hugo oscar leimann patt: "many thanks and some thoughts"

>Coping with this problem evokes a variety of strategies, but I liked Aer
>Lingus' - a series of short humerous video vignettes on CRM topics, during
>which the Captain - a boomerang effect if there ever was one - becomes
>progressively less sane.
>

Rick,
are this material available somewhere ?

Thanks a lot

Hugo.

• Previous message: hugo oscar leimann patt: "many thanks and some thoughts"